SHIPPING POLICY

We plan to ship to the USA, Canada, Singapore, S. Korea, Japan, Hong Kong, Western Europe, Australia, New Zealand and potentially more. We are working with fulfillment and logistics partners for international shipping. We will not charge for shipping during our Kickstarter campaign. We will be sending you an email to obtain your address after the campaign is over. Residential addresses in some cases are not available in certain international locations.

When our Kickstarter Campaign ends on May 19, 2021 we will begin accepting pre-orders on this site. We will not be charging shipping for pre-sale orders until which time we have exact measurements for the Pop-up Studios. We will send you an email once we know the exact logistics and fulfillment partners abroad. We plan to send out an email to all Kickstarter pledges and pre-orders to obtain your shipping information so we can get you the best possible price to your door.

We estimate we will begin shipping in October 2021 for all products.

We plan to use UPS for all domestic shipping from Los Angeles to the Continental USA with an estimated flat rate for the Infinity Base at $99 and the Infinity Pro for $149. The Studio in a Bag will ship separately than the LED lighting and electronic components to keep the price down for all shipments. We will lock down our logistics partners for international shipping and will let backers know as soon as we have everything locked down.

Once we begin shipping pre-orders from inventory in Q4 2021, please allow up to five business days processing time before your items are shipped. These days are in addition to the estimated days to deliver given by the shipping provider.

COVID NOTICE: Shipping is taking longer than usual these days, so please keep that in mind when you place your pre-order after our Kickstarter campaign ends May 19, 2021. UPS and our shipping partners use private carriers so there may be shipping delays.

We’ll get your items shipped as quickly as possible, but we unfortunately can’t control how quickly shipping services can get your items to your doorstep. You will be provided with a tracking number by email when your product ships.

For orders outside North America and Hawaii and Alaska, it may take a few weeks to receive your pre-order, depending on the customs procedures of the receiving country. For Kickstarter orders we will send out a survey email to obtain shipping information where backers can pay for shipping post-Kickstarter Campaign.

Shipping Estimates for the Classic Reward:

Domestic USA – $99
Alaska, Hawaii and UK – $199 (+VAT for UK)
Rest of the world – $299 +VAT (Canada will be cheaper)

INTERNATIONAL SHIPPING

At the time you pre-order and you are outside of the USA you will not be charged shipping immediately. We are still setting up our logistics partners. We will fulfill ALL orders to all countries unless it’s just impossible to get it to you. In that case email us for other options.

Time-to-delivery Estimates: After our Kickstarter campaign ends May 19th, 2021 we will identify our International fulfillment partners and send you an email requesting your address and shipping information. You can pay for shipping right on our site under SUPER ITEM here dropkey.com/shop or there will be a link in the email for you to pay for shipping several weeks after the Kickstarter campaign ends.

If you experience a delay in shipping beyond October 2021 for Kickstarter pledges, please contact us within 30 days.

You are also responsible for paying any governmental taxes imposed in connection with use of the Site or the purchase or any products or services made available through the Site, including sales, use, value-added, and excise taxes. We will partner will fulfillment partners to assist with international VAT, Duty, etc. and they will handle logistics of getting the product to you and figuring out applicable VAT and Duties, etc.

Shipping Estimates for the Professional Reward:

Domestic USA – $149
Alaska Hawaii and UK – $249 (+VAT for UK)
Rest of the world – $349 +VAT (Canada will be cheaper)

ITEMS DAMAGED IN SHIPPING

Please notify us immediately so we can take the proper steps to replace the damaged merchandise.
If you receive a DropKey Pop-up Studio that is damaged inside the box, please refuse to accept merchandise by writing “Refused due to damage” on the BOL (Bill of Lading) and return the shipment to the driver. If damaged merchandise is left at your door and you did not have a chance to refuse it, document the damage immediately and contact us.

DAMAGE AFTER ACCEPTING SHIPMENT

If you have signed for and accepted the shipment, then notice damage to your item, you have three (3) business days to file a claim from the date of delivery – any claims filed outside of this window may result in the claim being denied and/or the customer being responsible for shipping charges.
To file a claim, email  with a summary and images of the damage. If acceptable, we will issue an RMA # you must include in your shipment back to us.

Important Info:

Please note that we are not responsible for packages damaged or lost in transit, or return shipping costs. We highly recommend adding insurance and tracking information to your package through UPS, FedEx or other partner we may use for international shipments.
Contact  for any return or exchange. We will create shipping labels for your to return or exchange your items, and provide specific information about this process depending on the item you are returning or exchanging.