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FAQ’s
Q. How do I purchase a DropKey Infinity Pro?
A. Go to Dropkey.com/shop and choose from your choice of the DropKey® Infinity Base™ and Infinity Pro™ version.
Q. How do I become a member of the DropKey Creator Network?
A. Go to DropKey.com and sign up to be on our mailing list when the pop-up displays. Once you sign up to our network you will be on our mailing list for status updates and newsletters. Then sign up at our Facebook DropKey Content Creator Group to obtain benefits that include promotions, discounts and early-bird specials.
Q. How does the Dropkey Camera app work with the MediaBook store for video clips used as backgrounds?
A. Sign up for a MediaBook account at Mediabook.tv and make sure you use the same email account for your DropKey account.
Using the DropKey app, users can shoot live chroma key background replacement with great lighting our line of Pop-up Studios. Those users need location shots we built a store for B-roll curated as green-screen backgrounds, an aggregate of stock footage companies for use as backgrounds and b-roll in the DropKey camera app. Each user go to Mediabook.tv and can purchase video clips of the locations they want to use, and they will be accessible from your camera roll.
Q. Once I purchase the DropKey Pop-up Studios on pre-sale, and when will I get delivery?
A. Due to COVID-19, supply chain delays and chipset shortages our shipping date has not yet been set. All backers and customers will receive a survey by email several about 4 weeks before we start shipping to collect your shipping information. At this time we are trying our best to get studios out to folks and estimate we will start shipping in mid to late-2023. We publish updates, Facebook.com/getdropkey, Instagram.com/dropkey and our DropKey Creator Network mailing list which you can sign up on at the Pop-up at dropkey.com.
Q. Where are your units made?
A. We have factories overseas with a fulfillment center in the US.
Q. Where are the items shipped from?
A. As of now units will be shipped from California and Chicago.
Q. How do I talk to someone on your sales team about purchasing multiple units?
A. Simply call and leave a message with your email address for our sales team. You will receive a calendar where you can choose a time convenient for you to speak with our sales team.
Q. How exactly are the different extra backdrop colors changed, do they use magnets or velcro?
A. Different colored skins are available on our store and are zippered in and out. Pop-up Studios come in green but you can order different colors in the DropKey shop. Changing skins requires at least two people and is not quick and easy, but it’s an option that is quite valuable for photographers. Instructions will be given to you as an explainer video on our website.
Q. What happens if the airframe has/gets a puncture? Is there a preferred way of collapsing and folding it so that it doesn’t get damaged during storage?
A. Each unit comes with a simple patch kit. There is only one way to inflate the studios and it’s super easy. Check out the Tutorial video on our Youtube Channel here: https://youtube.com/@dropkey
Q. How exactly can I use your app on my iPhone to give me a virtual background in zoom, or am I just using the zoom app to replace the background based on using your green screen?
A. We will be integrating with Zoom and using the DropKey app will be super simple and intuitive.
Q. I trust you have different power adapters so that the lights, compressor and control box work in different countries with different power standards and plug sockets?
A. We will handle the different countries power issues when we go into production – it will be addressed. It’s likely you may need to get an adapter for your own country. We will ship with 110/AC plugs for the controller box.
Q. Are the lights controlled by the app or the controller box?
A. The lights are controlled by the DropKey camera app (and the user) using a proprietary communication system with a controller box that sits on the floor next to the Pop-up Studio.
Q. Where can we get replacement parts for the lights when they die?
A. The panel lights are LED 30w and don’t burn out. They should last for the life of the studio. If they fail for any reason within the manufacturer’s warranty period 1 year from delivery date, we will replace them. You can find replacement LED Panel lights in the DropKey shop once we start shipping.
Q. How can I watch people using the DropKey App and the Pop-up Studio in a Bag ecosystem?
A. Please watch videos with instructions on our DropKey Youtube Channel: https://www.youtube.com/@dropkey.
Q. What is the output file type when I make a video with DropKey?
A. Apple iPhones create .mov files but you can convert them to mp4 using Quicktime or other converter.
Q. What are the dimensions of the studio in meters / feet?
A. The larger inflatable Infinity Pro is 12′ Wide x 10′ High x 5′ Deep with stereo pro audio, including Cannon jacks, 1/4″ and micro inputs with two stereo headphone outputs. (3.658m Wide x 3.05m High x 1.524m Deep)
The inflatable Infinity Base is 9′ Wide x 7′-4″ High x 5′ Deep – can fit in any standard room with 8′ ceilings with a 6″ drop-down ceiling lamp. ( 2.73m Wide x 2.235m High x 1.524m Deep)
Q. What are the dimensions of the bag + system when stored?
A. Dimensions of the Classic storage bag stored will be around 36”L x 32”W x 16” H
Q. What is the weight of the bag + system when stored?
A. The weight of the Infinity Base and Infinity Pro stored in the regular storage bag is about 61 lbs. The Professional is about 65 lbs. We are trying to reduce the weight for reduced shipping costs. These are estimates as we are trying to reduce materials and weight and do not have final weights for two parcels that go out with each studio.
Q. The Dropkey App for Android does not seem to be available. When should we expect that to be available? ? Which kind of phone / tablet will handle it? Specific requirements?
A. The iOS and Android version of the DropKey app will be published when we begin shipping studios.
Q. What does the App do exactly?
A. It’s a camera app like Instagram or Snapchat that also performs Chroma key background replacement while recording or live-streaming. You can take regular snapshots or videos to do live chroma key processing when it connects to one of our Pop-up Studios, the you connect back to you home Wi-Fi to “go-live" to stream your video. The controller box also acts as a router.
Q. Can you select an existing video or picture background replacement (either on online services or phone local library?)
A. Yes – you can choose any asset from your camera roll as your background.
Q. What are the possible output size for the video from the app (is there some limitation) ?
A. Every devices has storage and all videos recorded to the camera roll (or live-streamed) – if the device has enough storage then the DropKey camera app will save recordings to the camera roll on iOS and Android.
Q. Is there a possibility of streaming directly from the App?
A. Yes, DropKey is a video recorder and streaming app. Just hit “go live” and you are streaming!
DropKey will have features to broadcast game play like Beat Saber without stacking platforms in phase two of our development.
Q. Do I need additional lighting to use the Pop-up Studio?
A. We provide all the lighting you need with more than enough power to create the brightness of a network news anchor desk.
Q. Can you tell us what is the floor of the DropKey studio made of i.e. fabric or plastic? Is the floor washable and replaceable should it become damaged?
A. The floor is the same fabric as the “skin” which is spandex and a proprietary material. The skins are washable and can be purchased in 3 additional colors to green.
Q. DropKey App: Can you show in practice the difference between Infinity Base and Infinity Pro version?
A. The app works no differently with either product. The app is fully explained in the Tutorial video found on our Youtube Channel: https://www.youtube.com/c/DropKey-StudioinaBag and you can see both versions in action at instagram.com/dropkey and dropkey.com/videos
Q. To use the AI to match light with background, do we need to be connected to internet, or is it only local calculation?
A. Our AI is proprietary but we can tell you it gets better and better and at this point is it awesome.
Q.. Dropkey controller box: Can you show practically how it is used with dslr ?
A. We don’t promote the use of other devices but DSLR cameras can be used to shoot against our monochromatic rear wall and do chroma key processing in post-production. We developed the DropKey app on iOS and Android smart phones because this is our focus and most people have one. You can use your own camera and use the DropKey app as a wireless lighting controller.
Q. What are the differences between Infinity Base and Infinity Pro version?
A. The Infinity Pro much is larger and both include two high-quality wireless lapel mics. Please look here for specifications: dropkey.com/shop. If you want to use your own instruments and require additional inputs, we give you 10 inputs of audio in the controller box. You can connect to your phone directly to our box through Wi-Fi. Please watch the tutorial video to see how it’s done. The differences between the Infinity Base and Infinity Pro are explained in detail in these FAQ's. Both studios work the same with the DropKey App.
Q. DropKey Panel Lights : Do they work on battery (for how long)?
A. No, it’s powered by a lithium laptop battery. We may develop a battery-operated version but would not be available until phase two in our road map.
Q. Do you provide different rgb colors in your panel lights?
A) No. Our panel lights are bi-color, white and tungsten. Same as our tube lights on the matte. The CRI is >=96. We do not support RGB at this time.
Q. In the Infinity Base version, there seems to have no two 36″ 12w tube lights for the matte. Can we add some?
A. No. Do not add your own gear to our setup as it is unnecessary. There are two 36” Tube lights on both the Infinity Base and Infinity Pro provide more than enough light to evenly light the rear wall, and the panel lights at 30W each are very bright. No additional lighting is necessary.
Q. Are there already independent reviews done on youtube or somewhere else? Did not seem to find some.
A. You can see several articles on our technology at dropkey.com/press. DropKey.com has several testimonials at the top menu at https://dropkey.com/testimonials.
Q. Do you have a community Facebook or anything like that?
A. Yes, we have our Facebook content creator community page found here: https://www.facebook.com/groups/dropkey/
Q. Do the lights have manual switches and also control through the app?
A. There are manual knobs and buttons on the controller box. Lighting is automatic and wireless with control from your device. iPads and iPhones can be used together interchangeably. The DropKey app records to the camera roll and you can also “go-live". We are developing software-as-a-service like the DropKey Ads Creator by subscription and you can store all your videos on your camera roll. You can also connect to Google Drive or DropBox.
Q. Can the system work if no WiFi?
A. Yes. The DropKey controller box is a router in and of itself. It can be an access point (router) and connected your home or office Wi-Fi (normal). If you are away from home or away from Wifi the controller box acts as it’s own router and you can connect your smart device to it.
Q. Who owns the related intellectual property?
A. DropKey was granted a utility patent in the US and filed overseas. Our intellectual property portfolio is significant.
Will users be able to purchase Mediabook content without buying a Dropkey Studio unit?
A. Yes.Mediabook.tv is open to everyone.
Q. Mediabook strikes me as an intriguing asset. Will users be able to purchase Mediabook content without buying a Dropkey Studio unit?
A. Yes, you are correct. Users can select whatever content they have on their camera roll or purchase “locations” on Mediabook where the purchased asset syncs instantly to your camera roll. We are developing an indexing system to mark streaming content as backgrounds. MediaBook is a sister brand within the DropKey ecosystem and the third of several revenue streams. MediaBook is a digital asset management eCommerce store, and we filed patents-pending to identify and process loops that appear natural at the loop point, whether it’s 2d video or a 3d gaming environment. Also, we are developing the DropKey camera app to include the ability for users to stream themselves “inside the game” like Beat Saber, etc.
Q. Can I use the Pop-up Studios outside?
A. The Pop-up Studios are for use indoors only.
