Q. How do I purchase a DropKey Pop-up Studio in a Bag Professional version?
A: Go to Dropkey.com/shop and choose from your choice of the DropKey Pop-up Studio in a Bag Professional or Classic version.
Q. How do I become a member of the DropKey Creator Network?
A. Simply go to DropKey.com and sign up to be on our mailing list. Once you are on our newsletter list you are a DropKey Creator member with benefits that include any current promotions.
Q. How does the Dropkey Camera app work with the MediaBook store for video clips used as backgrounds?
A. Sign up for a MediaBook Account at Mediabook.tv and make sure you use the same email account for your DropKey account. Also make sure you use your iCloud account on iOS and Google Play email account if you use Android. Android will be available Q2-2021.
Using the DropKey app, Users can shoot live chroma key with great lighting in the Pop-up Studios. Those users need location shots so we built an aggregate of stock footage companies with millions of curated green-screen video clips for use as backgrounds in the DropKey camera app. Each User can open the MediaBook App or MediaBook online store at Mediabook.tv, purchase video clips of the locations they want to use, purchase video clips, and they will sync to your camera roll across devices within seconds.
Q. Once I pledge my purchase of the DropKey Pop-up Studio in a Bag, when will I get delivery?
A. We are running a Kickstarter campaign in Q1 2021. Sign up at DropKey.com and become a member and be notified when we launch so you can get your early bird special. Once you are a member and become a backer.
Q. Where are your units made?
A. We have two factories in China with a fulfillment center in the US.
Q. Where are the items shipped from?
A. As of now units will be shipped from California and New York.
Q. How do I talk to someone on your sales Team about purchasing multiple units?
A. Simply choose a time to speak with our Sales Team here You will receive a calendar invite and 30 mins with our Senior Sales Team.
Q. How exactly are the different extra backdrop colors changed, do they use magnets or velcro?
A. Different colored skins are available as Addona in the Kickstarter campaign and later on our online store. They are zippered in. It’s a pain to exchange skins as it takes two people, but we will have an explainer video for that, too.
Q. What happens if the airframe has/gets a puncture? Is there a preferred way of collapsing and folding it so that it doesn’t get damaged during storage?
A. Each unit comes with a simple patch kit.
Q. How exactly can I use your app on my iPhone to give me a virtual background in zoom, or am I just using the zoom app to replace the background based on using your green screen?
A. We will integrate with Zoom.
Q. I trust you have different power adapters so that the lights, inflator and control box work in different countries with different power standards and plug sockets?
A. We will handle the different countries power issues when we go into production – it will be addressed. It’s likely you may need to get an adapter.
Q. Are the lights controlled by the app or the control box?
A. The lights are controlled by the App and the User.
Q. Where can we get replacement bulbs for the lights when they die?
A. The panel lights are LED and don’t burn out. If they fail over time you will be able to replace them in our ancillary store for lapel mics, skins, heavy duty bags, etc.